Last updated: 29 August 2026

The Creative ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

​

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, communicate with us, purchase our services or products, subscribe to our emails, or otherwise interact with The Creative.

​

Website: www.the-creative.co.za
Email: hello@the-creative.co.za

​

1. INFORMATION WE COLLECT

​

Depending on how you interact with The Creative, we may collect information such as:

• Your name

• Email address

• Telephone or WhatsApp number

• Business name

• Website or social media profiles

• Billing and payment information

• Information you provide when booking a consultation

• Information submitted through contact, enquiry or onboarding forms

• Information provided when downloading a free resource or purchasing a digital product

• Information you provide when communicating with us

• Technical information such as your IP address, browser type, device information and website usage data

We only aim to collect information that is reasonably necessary for the purpose for which it is being collected. This approach is consistent with privacy principles promoted by South Africa's Information Regulator.

2. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

• Visit our website

• Contact us by email, telephone or WhatsApp

• Submit a contact or enquiry form

• Book a consultation

• Purchase a service or product

• Subscribe to our email newsletter

• Download a free resource or lead magnet

• Complete an onboarding form

• Communicate with us as a client

• Interact with our website, including through cookies and similar technologies

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries

• Provide requested information or services

• Schedule and manage consultations

• Process purchases and payments

• Create invoices and manage client accounts

• Deliver digital products such as ebooks

• Provide social media management and website design services

• Communicate with clients regarding their projects

• Send newsletters, marketing information, tips and resources where permitted

• Improve our website, services and customer experience

• Understand how visitors use our website

• Prevent fraud, abuse or security issues

• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without appropriate notice or, where required, your consent.

4. EMAIL MARKETING

If you choose to subscribe to our email list, we may send you:

• Marketing tips

• Social media advice

• Website advice

• Free resources

• New products and services

• Updates from The Creative

• Special offers and promotions

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Where consent is used as the basis for marketing, consent should be freely given, informed and capable of being withdrawn.

5. COOKIES

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve your experience.

Cookies may collect information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• General website usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

6. THIRD-PARTY SERVICES

We may use trusted third-party platforms and service providers to operate our business and website.

These may include services used for:

• Website hosting and management

• Payments

• Invoicing

• Email marketing

• Appointment and consultation bookings

• Analytics

• Forms

• Cloud storage

• Digital product delivery

• Client communication

These providers may process personal information on our behalf in order to provide their services.

Where appropriate, we take reasonable steps to ensure that third-party service providers handle personal information securely and only for legitimate purposes.

7. INTERNATIONAL DATA TRANSFERS

Because The Creative works with international clients and uses online service providers, your personal information may sometimes be processed or stored outside South Africa.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in accordance with applicable data protection requirements.

8. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• Provide our services

• Maintain business and financial records

• Resolve disputes

• Meet legal or regulatory requirements

• Maintain legitimate business records

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or anonymise it.

10. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

• Ask what personal information we hold about you

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where applicable

• Object to certain processing of your information

• Withdraw consent where processing is based on consent

• Unsubscribe from marketing communications

• Request information about how your personal information is being used

For individuals covered by the GDPR, additional rights may apply, including rights relating to restriction of processing, data portability and objection to certain processing.

To exercise a privacy right, please contact us using the details below.

11. CHILDREN'S INFORMATION

Our website and services are not intentionally directed towards children.

We do not knowingly collect personal information from children without appropriate consent or authorisation where required by applicable law.

​

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

​

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

14. CONTACT US

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact us:

The Creative
Email: hello@the-creative.co.za
Website: www.the-creative.co.za

We aim to respond to privacy-related enquiries within a reasonable period.

​